No-Show Reduction
Smart, Automated Appointment Reminders
Reduce no-shows by up to 50%. Punctual automatically triggers SMS reminders at the perfect moments.
How the Reminder Flow Works
1
Instant Confirmation (Email/System)
As soon as the appointment is booked, the client receives a professional confirmation message with service details, staff, and a calendar link.
2
SMS Reminder (24h Before)
An automated SMS is sent 24 hours before the appointment. The message contains booking details and a quick rescheduling or cancellation link so you can recover the slot if they can't attend.
SMS & Email Reminders — The Power of Text
Email
While email is perfect for detailed receipts and booking summaries, SMS boasts a 98% open rate. Punctual uses email for initial booking confirmation and client receipts, and SMS for the high-impact reminder sent 24 hours before the service.
SMS
This combination keeps your clients informed without spamming them, while actively prompting action to confirm or change their booking.
Rescheduling Without Calling (Coming Soon)
We are working on including a self-service link in every SMS reminder so clients can reschedule or cancel directly from their phone. For now, your team handles rescheduling requests received via SMS reply or phone.
The Business Impact: Calculate Your Savings
No-shows cost service businesses thousands of euros every year. See how much you can save with Punctual's automated reminders.
Revenue currently lost to no-shows:€1,500
Estimated savings with Punctual (50% reduction):€750
Net Monthly Gain:€738
*Calculations assume a typical 50% reduction in no-show rates based on average industry results.
FAQs about Reminders
The SMS reminder content and timing (24h before the appointment) are managed by Punctual to ensure the best delivery and open rates. Customization options for templates and intervals are on our roadmap.