Our Story & Founders

Built to bring service businesses closer to their clients.

Punctual was founded to eliminate missed calls, no-shows, and wasted admin hours by combining practical AI automation with a complete booking platform.

How It Started

Advanced AI at the service of local businesses.

Every day, thousands of salons, barbershops, clinics, and service pros miss out on valuable bookings simply because their hands are full when a call or WhatsApp message comes in.

We built Punctual with a clear mission: empower every service business with cutting-edge conversational AI in native European Portuguese that answers calls, chats on WhatsApp, and books directly into a shared calendar 24/7.

Proudly engineered in Portugal with secure EU data residency, full GDPR compliance, and certified fiscal integration.

Leadership

Meet the Team

Alexandre Tavares

Alexandre Tavares| CEO

Product Architecture & Growth Operations

  • 5 years of enterprise engineering experience
  • Background delivering high-reliability production systems at scale
Bruce Carvalho

Bruce Carvalho| CTO

AI Infrastructure & Core Systems

  • Ex-Nokia with 20+ years of enterprise engineering experience
  • Lead Architect of scalable AI infrastructure and multi-tenant systems

Our Principles

What Drives Us

01

Empowering Real Businesses

We build software for real professionals on the ground: barbers, salon owners, clinicians, and therapists who need reliable, intuitive tools.

02

No Hidden Surprises

Zero hidden 20% marketplace commissions and no fees per staff member. Transparent, predictable pricing with unlimited team members on every plan.

03

Privacy & EU Standards

European data residency, strict GDPR compliance by default, and certified billing integration for seamless operations.

Bereit, ihre buchungen zu automatisieren?

Beginnen Sie noch heute, Nichterscheinen zu reduzieren mit KI-Sprachassistent, WhatsApp- und Instagram-KI und automatischen SMS-Erinnerungen. Ab €14.99/Monat.